Usually I take things in stride, but I am really ticked at AppleCare. I'm tired of companies grabbing my money and then making me jump through hoops to actually receive what I paid for.
Here's what happened: I have an iPhone. I received a notice from Apple that the warranty was about to expire and gave me the option to extend the warranty. I called the number, gave them my money, and had the warranty extended on July 29, 2011.
I received a package with the registration code and a receipt in the mail. I went online to register my iPhone registration number but a message pops up that tells me I have to either email a scanned copy of my receipt or fax the receipt to their office. When someone finally gets around to looking at it, they'll "authenticate" it and then get back to me. Ah, excuse me, but no one mentioned this crap on the phone when they took my money.
Why should I have to send them a copy of the receipt they sent me? Don't they have a record of the order number, purchaser, etc, that they can cross-check for verification?
Since then I dropped my phone and it fell down the steps in my home. Some of the features no longer work. This is my work phone and it is a problem.
Now I have to jump through the hoops of going to a business and paying them to send a fax to Apple, wait for them to authenticate the receipt THEY sent ME, and then continue to wait until they contact me to see what they problem is and then, hopefully, actually send me a new phone.
It's too bad that they aren't able or willing to help customers with the same eagerness they take our money... They make it so difficult to actually use the warranty that I'm sure many people will just give up and buy a new phone. Wow! What a great profit-centered idea for Apple!
I am so disappointed in how Apple handles their AppleCare product. I guess I was naive enough to believe that maybe they really were different. How disappointing to find out they are just like all the other insurance companies out there - quick to take our money, slow to help when we actually place a claim.